Withdrawal and Refund Policy

Our aim is to process and withdraw your funds as quickly as possible. In doing so, we will take into account any restrictions that may apply before withdrawal and will also comply with the requirements of Directive 2018/843/EU of the European Parliament and of the Council of the European Union on combating money laundering and terrorist financing.

We will try to comply with your request regarding the payment method and withdrawal currency. However, this cannot be guaranteed. Therefore, we may process and withdraw funds using a payment method other than the one you requested, such as via other payment service providers, by bank check or bank transfer (any fees associated with the relevant payment methods are indicated on the website).

Similarly, in some cases the currency of withdrawal may not be the same as the currency in which your deposit was made or otherwise requested by you, and in the event that we need to convert your deposits between different currencies, the conversion rate used by us will be determined at our sole discretion.

Please note that in the event of a first withdrawal, significant withdrawal or change of payment methods, we may take additional security measures to ensure that you are the intended recipient of the funds.

In such cases, copies of your identification documents may be required before we proceed with the withdrawal. These security measures are designed to protect your money and your privacy and may result in a slight delay. We apologize for any inconvenience this may cause.

Output amount and requests

Withdrawal limits for players vary depending on status, daily withdrawal limit per day and individual weekly and monthly limits are also discussed.

Withdrawal conditions

Withdrawals are made every day, including weekends.

All withdrawal requests are processed on a first come, first served basis within 24 hours unless the requested amount exceeds 1000 EUR or equivalent in another currency.

If the withdrawal amount/balance amount exceeds 1000 EUR, the application may take up to 72 hours to process.

Funds are withdrawn with or without a commission, depending on the choice of payment method, unless otherwise specified.

Each deposit must be wagered three times the amount of that deposit.

Return

Please note that refunds will only be issued if there has been no gaming activity on your account after you deposited the amount of money that is being returned to you as a refund.

In the event that after depositing funds into your account you have made at least 1 spin/bet (carried out gaming activity), a refund is possible only if the balance is wagered three (3) times.

All other payments from your account will be treated as payments of your winnings resulting from your use of the services on Nova Casino .

A refund request will only be considered if it is requested within seven (7) days of the alleged transaction or within thirty (30) days if you claim that another person (or a minor) has accessed your account.

We reserve the right to withhold any refund until your identity is properly verified (KYC).

You agree to provide a notarized identification document or any other form of identification in accordance with the applicable laws of your country.

If such notarized identification is not provided within five (5) days of our request, the requested refund will not be issued and your account will be closed. The refund will be issued within seven (7) days of the identification procedure being completed.

To request a refund or any other withdrawal, please contact our support team via email at support@nova-casino.com and provide all documents requested by the support team to complete the KYC procedure.

If you need our contact information, please open the "Contacts" section. The list of documents required for the KYC procedure will be indicated in the email sent to you by our support team.

Please note that refunds can be requested no later than seven (7) days after the funds have been credited to your account. After this period, all payments will be considered as payment for your winnings obtained as a result of using the services on the Nova website Casino .

Refund requests due to unauthorized transactions or other fraudulent use of your credit/debit card on Nova Casinos will be considered on a case-by-case basis.

If it is determined that such transactions were likely fraudulent using your credit/debit card, we will immediately proceed with a refund.

In some cases, we may request confirmation that steps have been taken to prevent such fraudulent activity in the future, such as, but not limited to, closing the credit/debit card account used in the fraudulent transactions or issuing a new credit/debit card with your financial institution.

Nova accounts Casinos used to conduct such transactions will be blocked or suspended indefinitely and steps may be taken to prevent new accounts being opened using the same user information or attempts to conduct transactions . and using the same credit/debit card or any other payment method.

Countries with limited access to the payment system

Visa/ Mastercard

We support game/gambling payouts via OCT ( Original Credit Transfer ) from Visa , as well as via payment transfer ( Mastercard ). The condition for the payout is that the transfer was made to the site, and for Mastercard this payout must be made via 3-D Secure MID. Additional requirements are that the relevant credit card is not a corporate credit card and that the relevant card is issued in a country that is supported by the relevant card scheme (see below). The limits per transaction are 60,000.00 EUR for Visa and 5,000.00 EUR for Mastercard .

Visa

for Visa (OCT). List of countries not participating in OCT:

• USA
• Australia
• Hongkong
• India
• Indonesia
• Japan
• Korea
• Malaysia
• Singapore

Mastercard

List of supported countries Mastercard PT . List of PT member countries:

• Andorra
• Austria
• Belgium
• Cyprus
• Czech Republic
• Denmark
• Estonia
• France
• Germany
• Gibraltar
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Luxembourg
• Malta
• Monaco
• Netherlands
• Norway
• San Marino
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Turkey
• United Kingdom
• Skrill

Countries with registration restrictions. Residents of this category of countries can access websites but cannot register/sign up for an account:

• Afghanistan
• Angola
• Barbados
• Benin
• Bonaire
• Burkina Faso
• Cape Verde
• Cuba
• Comoros
• Djibouti
• East Timor
• Eritrea
• Faroe Islands
• French Polynesia
• Gambia
• Greenland
• Grenada
• Guadeloupe
• Guyana
• Iran
• Iraq
• Japan
• Kyrgyzstan
• Lao People's Democratic Republic
• Libya
• Macao
• Martinique
• Namibia
• Nauru
• New Caledonia
• Nigeria
• North Korea
• Palau
• Reunion
• Saint Barthelemy
• Saint Martin ( Sint Maarten)
• Samoa
• South Sudan
• Sudan
• Suriname
• Syria
• Tajikistan
• Togo
• Turkmenistan
• US Minor Outlying Islands < l/ i >
• Skrill

Restricted Countries: Residents of these countries cannot register an account or access Skrill domains :

• Afghanistan
• Cuba
• Eritrea
• Iran
• Iraq
• Japan
• Kyrgyzstan
• Libya
• North Korea
• South Sudan
• Sudan
• Syria
• Skrill

Restricted for Gaming and Binary:

• American Samoa (relevant state licenses required)
• Brazil
• Canada
• China ( Pr )
• Guam (relevant state licenses required)
• Hong Kong
• Israel
• Macao
• Puerto Rico (relevant state licenses required)
• Northern Mariana Island (relevant state licenses required)
• Singapore
• Turkey
• United Arab Emirates
• United States of America
• US Minor Outlying Islands
• US Virgin Islands
• Neteller

Does not provide services in the following countries:

• Afghanistan
• Benin
• Bonaire
• Burundi
• Central African Republic
• Chad
• China
• Congo Republic
• Crimea
• Cuba
• Djibouti
• Equatorial Guinea
• Eritrea
• Gabon
• Gambia
• Guinea
• Guinea-Bissau
• Guyana
• Iran
• Iraq
• Kazakhstan
• Kyrgyzstan
• Lao People's Democratic Republic
• Liberia
• Libya
• Madagascar
• Malawi
• Mali
• Mauritania
• Mongolia
• Montserrat
• Myanmar
• Nauru
• Niger
• Niue
• Norfolk Island
• North Korea
• Palau
• Papua New Guinea
• Saint Barthelemy
• Saint Kitts and Nevis
• Saint Martin
• Saint Maarten
• Sierra Leone
• Sudan (North and South)
• Suriname
• Syria
• Tajikistan
• Timor-Leste Togo
• Turkmenistan
• Uzbekistan
• Western Sahara
• Yemen
• Neteller

Local license required for certain countries:

• Australia
• Belgium
• France
• Germany
• Japan
• Spain
• Turkey
• UK