WinnerSoft Technology Ltd., a limited liability company registered in the British Virgin Islands under registration number 2155143, with its registered address at 1st Floor, Columbus Centre, PO Box 2283, Road Town, Tortola VG 1110, British Virgin Islands, adheres to and complies with the "Know Your Customer" principles, which are aimed at preventing financial crime and money laundering through the identification of customers and comprehensive due diligence.

The Company reserves the right to request at any time any KYC documentation it deems necessary to establish the identity and location of a user of nova-casino.com (the "Website"). We reserve the right to restrict service, payment or withdrawal of funds until identity has been sufficiently established, or for any other reason at our sole discretion on the basis of the applicable legal framework.

We apply a risk-based approach and carry out strict due diligence checks and ongoing monitoring of all clients, customers and transactions. In accordance with anti-money laundering rules, we use three levels of due diligence depending on the risk, the transaction and the customer type.

SDD — Simplified Due Diligence is applied in cases of extremely low-risk transactions that do not meet the required thresholds.

CDD — Customer Due Diligence — the standard level of due diligence used in most cases for verification and identification.

EDD — Enhanced Due Diligence is applied to high-risk customers, large transactions or special cases.

Separately and in addition to the above, if a user makes deposits totalling more than EUR 5,000 over all time, or requests a withdrawal of any amount on the Website, or attempts or completes a transaction that is deemed suspicious, that user is required to complete the full KYC procedure.

During this process, the user will need to enter certain basic details about themselves and then upload:

• a copy of a government-issued photo ID (in some cases the front and back, depending on the ID);

• a photograph of themselves holding the ID;

• a bank statement / utility bill.

KYC Process Guide

1. Proof of identity

• A signed document;

• The issuing country is not among the following restricted countries:

  • Austria

  • France and its territories

  • Germany

  • the Netherlands and its territories

  • Spain

  • Union of the Comoros

  • the United Kingdom

  • the United States and its territories

  • all countries blacklisted by the FATF

  • any other jurisdictions that the Anjouan Offshore Finance Authority deems prohibited.

• The full name matches the customer's name;

• The document remains valid for at least 3 months;

• The holder is over 18 years of age.

2. Proof of residence

• A bank statement or a utility bill;

• The country of residence is not among the following restricted countries:

  • Austria

  • France and its territories

  • Germany

  • the Netherlands and its territories

  • Spain

  • Union of the Comoros

  • the United Kingdom

  • the United States and its territories

  • all countries blacklisted by the FATF

  • any other jurisdictions that the Anjouan Offshore Finance Authority deems prohibited.

• The full name matches the customer's name and is identical to the customer's ID;

• Issued less than 3 months ago.

3. Selfie with ID

• The holder is the same person as on the ID above;

• The ID is identical to the one in "1. Proof of identity". Please make sure the photo/ID number matches.

Notes on the KYC Process

If the KYC process is not passed, the reason is documented and a support ticket is created in the system. The ticket number, together with an explanation, is returned to the user.

Once we have received all the required documents, the account will be approved.